Common Macintosh Errors / Solutions

Error 631: The Port was disconnected by the User

This error is usually caused by an interruption while attempting to connect to the Internet. Make sure you wait for the connection to complete and do not hit cancel. If it is taking a very long time to connect, please try the following steps.

A. Have you tried another access number ?

Your connection may have been dropped due to technical difficulties with the access number you are using. Try connecting to BlueLight Internet again. If the problem continues, try using another access number in your area. For instructions on how to change your access number please click here.

Please check with your telephone company to confirm that under your calling plan the chosen access numbers will not result in additional charges. You are solely responsible for all telephone charges related to accessing our services and BlueLight Internet will not reimburse you for any such charges, including long distance or toll charges.

B. Do you have Call Waiting?

If you have Call Waiting enabled, you may be disconnected from the Internet when someone tries to call you. To disable Call Waiting, please follow these steps:

1. Double-click the BlueLight Internet icon on your desktop.

2. Click the Edit List button.

3. Click Next.

4. Click Next again.

5. Click in the box next to Disable call waiting by dialing to put a check in it and ensure that *70 is entered in the text box to the right (*70 is set by default - check with your phone company for your Call Waiting disable prefix).
6. Click Next.

7. Click Next again.
   
8. Try your BlueLight Internet connection again.

C . Verify your modem settings.

If your modem is not configured correctly, BlueLight Internet will not function properly. To verify that your modem configuration is correct, please complete the following steps:

1. Go to the Apple Menu, select Control Panels and choose Modem.
2. In the Modem window, choose your modem from dropdown menu (Such as Apple Internal 56K Modem)

3. Change the Sound and Dialing preferences as needed.
4. Make sure the box next to Ignore dial tone is NOT checked.
5. Go to the File menu and select Quit. If you are asked to save your changes, click Yes.