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Operating System

Your Email on the Web session has expired

Please note the error Your Email on the Web session has expired is caused for a variety of reasons listed below. We encourage you to try the suggestions listed below in the same order.

  1. Opening multiple browser windows
  2. Connection is left idle
  3. Incorrect system time
  4. Cookies not enabled
  5. Corrupt cookie or Internet files

Opening multiple browser windows

If you have opened multiple browser windows of Email on the Web and have logged out through one of them, then clicking on any of the other windows will result in this error. Please log back in by clicking on webmail.mybluelight.com.

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Connection is left idle

If the BlueLight Email on the Web is left unattended for more than 4 hours, then your session will expire. Please log back by clicking on webmail.mybluelight.com.

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Incorrect System Time

It is sometimes possible that the Date and Time displayed on your computer are incorrect and can cause this error.

To ensure that the date and Time are displayed correctly, please try the steps below:

  1. Right click on the Time field from the System tray.
  2. Select Adjust Date/Time.
  3. Ensure the Date and Time are correct.
  4. Click Apply.
  5. Click OK.

Now, try logging back in to your BlueLight E-mail on the Web account by visiting webmail.mybluelight.com

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Cookies not enabled

Cookies need to be enabled to access BlueLight Email on the Web. Listed below are steps to help you enable cookies through various browsers.

Internet Explorer 7.x users::

  1. Click the Windows Start button, point to Settings, and select Control Panel.
    Windows XP category view : Click Start and select Control Panel.
  2. Double-click the Internet Options icon.
  3. Select the Privacy tab.
  4. Click Default button under Settings section.
  5. Change your settings to be less restrictive by moving the slider down so that you can accept cookies.
  6. Click OK.

Internet Explorer 6.x users:

  1. Click the Windows Start button, point to Settings, and select Control Panel.
    Windows XP category view : Click Start and select Control Panel.
  2. Double-click the Internet Options icon.
  3. Select the Privacy tab.
  4. Change your settings to be less restrictive by moving the slider down so that you can accept cookies.
  5. Click OK.

Internet Explorer 5.0 users:

  1. Double click the 'e' icon on the desktop
  2. From the Tools menu, select Internet Options.
  3. Select the Advanced tab.
  4. Click on the tab marked Security.
  5. Click on the button marked Custom Level.
  6. Under Java, select Medium Safety.
  7. Under Scripting of Java applets, set it to Enable.
  8. Under Cookies: Allow per-session cookies (not stored), set to Enable.
  9. Under Cookies: Allow cookies that are stored on your computer, set to Enable.
  10. Click OK.
Back to the menu

Corrupted Cookie or Internet files.

It is possible that the cookie or Internet files on your computer may have been corrupted and could be causing this problem.

Please try the steps listed below to delete any corrupt cookie or Internet files.

For Internet Explorer 7.x:

  1. Click Start and select Control Panel.
    Windows XP classic view: Click the Windows Start button, point to Settings, and select Control Panel.
  2. Double-click Internet Options.
  3. Click Advanced tab.
  4. Click Reset all Defaults under Internet Explorer default settings section.
  5. Click Reset all Defaults again in the Internet Explorer Default Settings window.
    Note: Click OK in the Internet Explorer window suggesting you to close all the open windows or programs. Please make sure that you save all your work in the other programs and close them before you attempt to reset your default settings.
  6. Click Close.
  7. Click OK and restart your Internet Explorer for the changes to be applicable.
  8. Select the General tab and click Delete under Browsing history section.
  9. Click Delete files under Temporary Internet Files section in Delete Browsing History window.
  10. Check the box Delete all offline content and click OK.
  11. Click Close.
  12. Click the Settings button under Browsing history section and click View Trusted Files.
  13. Select all (Ctrl + A) the files and press Delete.
  14. Close the Temporary Internet Files window.
  15. Click OK to close Temporary Internet Files and History Settings window.
  16. Click OK to exit.

For Internet Explorer 6.x or earlier:

  1. Click Start and select Settings.
  2. Click Control Panel.
  3. Double click Internet Options.
    Note: If the icon reads Internet, then we recommend you install the latest version of Internet Explorer by visiting www.microsoft.com.
  4. Click Programs menu.
  5. Click Reset Web Settings.
  6. Click Yes.
  7. Click OK on the window saying 'Your Web Settings have been reset to Internet Explorer Defaults.
  8. Select the General tab and click Delete Files and check the box that opens.
  9. Click OK.
  10. Click the Settings button and click View Files.
  11. Select all (Ctrl + A) the files and press Delete.
  12. Click OK.


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support for
BlueLight Internet
PlatformWindows
OSWindows98
BrowserCCBot 2.0


 
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