Getting Started & Common Questions

Welcome to BlueLight Internet! The following pages will help explain important features of our service and how to use its various features to make the most of your time online.

A. What does BlueLight Internet Offer?

BlueLight Internet offers several Pay Service options:

1. NetZero HiSpeed

NetZero HiSpeed is an exciting new product from BlueLight Internet that accelerates your Web surfing experience using your existing phone jack and modem. NetZero HiSpeed INCLUDES your BlueLight Internet Platinum Service and requires NO additional equipment and NO waiting! It is the high-speed surfing solution with the convenience of dial-up.

For $20.95* USD per month, you will receive:

• Accelerated surfing experience, up to 5X faster** through your existing phone jack!
• Pop-Up Blocker
• The floating Platinum Companion with no advertising banners
• Personalized My BlueLight Internet Start page
• Unlimited Web surfing*

To sign up for NetZero HiSpeed, please click here.

*Additional phone and live tech support charges and usage restrictions may apply.

**NetZero HiSpeed does not increase the transmission speed of files or attachments, including music or video. For more details, click here.

B. Differences between BlueLight Internet and other Internet Service Providers

Although every Internet Service Provider (ISP) offers its members Internet access, BlueLight Internet uses a special dialing software to ensure quality connections.

Any Internet connection that uses a standard telephone line is considered a "Dial-up Connection." While there are several ways for people to connect to the Internet, BlueLight Internet is focused mainly on providing members with Dial-Up connections.

In order to establish a Dial-Up Connection, one must first join an ISP such as BlueLight Internet. Upon signing up for a BlueLight Internet account, a member simply needs to remember three important things in order to connect and use the Internet:

MemberID - Your BlueLight Internet online identity. It also acts as the first part of your email address. Example: memberid

Password - This protects your account. For your protection, this is always obscured (displayed as circles or * asterixes) when you enter it to log in. Example: passw0rd123

Email address - This is your virtual address on the Internet. It is based on your MemberID, followed by @mybluelight.com. Example: memberid@mybluelight.com

Although there are also different ways of establishing a dial-up connection to the Internet, BlueLight Internet has made it easier by providing you with easy-to-follow steps in setting up and establishing your connection. Make sure to always use the BlueLight Internet software to login by simply clicking the Connect button from the main Logon screen.

C. Using the Dialer

BlueLight Internet's dialer software assists you in choosing local access numbers to connect to BlueLight Internet. Whenever a number on your list is busy, the dialer software automatically dials the next one until you get online.

For in-depth information on how to configure the BlueLight Internet dialer and set up your access numbers, click here to visit a page from our support site.

D. Email accounts

All BlueLight Internet members get a single email account they can use to send and receive email.

If you would like to create a new BlueLight Internet email account, or if you would like multiple email accounts for different members of your household, you will need to sign up for a new NetZero Member ID.

You can sign up for more than one free email account, but if you use a free account to log into the BlueLight Internet software, it will not have the benefits of Platinum or NetZero HiSpeed. Only the primary account holder that signed up for Premium service will get these benefits.

If you would like another account in your household to have the benefits of NetZero HiSpeed, that account will need to sign up for Premium service separately.

Click here to sign up for a new free email account.

E. The BlueLight Internet Help Center

We have an extensive Help Center available to all BlueLight Internet members. The Help Center covers numerous topics, such as frequently asked questions, troubleshooting error messages, how to use email, as well as various walkthroughs and tutorials.

You can visit it at http://www.mybluelight.com/support

F. How to switch from your current Internet Service Provider to BlueLight Internet

Making the switch is easy! Click here for more details.