General

• Where can I get billing support?
• When will I be billed for BlueLight Internet?
• How do I check my billing account status?
• What credit cards does BlueLight Internet accept?
• What different payment options are available?
• Can I use a debit card to pay?
• Does BlueLight Internet accept checks or money orders?

Credit Card Payment

• What credit cards does BlueLight Internet accept?
• I'm having difficulty entering my credit card information
• Why was my credit card declined?
• I already submitted my credit card information successfully, why can't I access any Web sites other than BlueLight Internet's?
• How do I upgrade my service level?
• I see a charge on my bill that I do not recognize
• How do I update my billing Information?
• Why do I see more than one charge on my credit card statement?
• Will BlueLight Internet inform me in case my credit card has declined a charge?
• I am on a multi-month plan. What will happen to my service after the expiration of my term?

Phone Bill Payment

• How can I sign up for paying through my phone bill?
• Why am I charged extra for paying through my phone bill?
• What happens to my service if my phone bill payment is rejected?
• If I pay through my phone bill, what do I do if I change telephone numbers or move?
• Can I pay for a multi-month plan through my Phone Bill?
• Who do I contact if I have a problem with my Telephone Bill charge?
• If I pay through my phone bill, when will I be billed?
• Why do I see multiple charges on my first Telephone Bill?
• How do activate my Platinum service if I am paying via my phone bill?

Electronic Check Payment

• What is an electronic check?
• How can I sign up to pay using an electronic check?
• Why am I charged $12.94 instead of $9.95 on my statement?
• How do I activate my service if I am paying via electronic check?
• What happens to my service if my electronic check payment is rejected?
• Why do I see a charge of $28.88 on my bank statement instead of $12.94?
• What do I do if my bank or account number changes?
• Who do I contact if I have a problem with my Electronic Check payment?
• When will I be billed?
• How is my Electronic Check accepted over the Internet?
• What will my bank statement look like?
• Will the electronic check option work with banks outside the USA?
• How do I switch from Electronic Check to Credit Card Payments?

BlueLight Internet - Pay Service

• How do I use the Account Summary page to check my account status?
• Once I pay for BlueLight Internet, will I be billed again automatically?
• How many hours per month do I get with BlueLight Internet?
• How can I change credit cards after paying for BlueLight Internet?
• What if I have trouble entering my credit card information?
• When does my BlueLight Internet service end?
• How do I change my contact and/or billing information?
• How can I cancel my BlueLight Internet service?

Account Questions

• Why does my credit card appear to have been billed twice for my BlueLight Internet service?
• What do I do if my credit card has been charged without my authorization?
• Can I use my account on more than one computer?

If you have any questions about your BlueLight Internet bill or account, please contact BlueLight Internet support.

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