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Account Info
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Operating System
Windows98
Windows95
Windows98
WindowsME
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Windows2000
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Common Errors / Solutions
Errors / Solutions by Category
Browsing
Connection
Email
BlueLight Internet Companion
Top Mac OS-9 Issues
Connection Failed - The memberID or password you have entered is incorrect
Error/Solution
Complete Alphabetical Listing
Can I hide or minimize the Platinum Toolbar?
Can I use Remote Access to connect to BlueLight Internet?
Can I use pulse dialing?
Connection Failed - The memberID or password you have entered is incorrect
Connection Failed - Unable to contact our network
Connection Failure - Could not connect using any of the specified numbers
Error 20 - Unable to obtain a stable connection
Error 553: Domain is not in my list of RCTP Hosts
Error 602: Port Already Open
Error 629: Port disconnected by the remote computer
Error 645: Internal Authentication Error
Error 650: Server not Responding
Error 666: Device not Ready
Error 676: The line is busy
Error 678 / 718: Remote modem not responding / Remote timeout
Error 680: There is no dial tone
Error 691: Username - Password Invalid
Error 731 - PPP connection failed
Error - Failed Connecting to Server
Graphics or Webpages Do Not Display Properly
I can't complete my profile
I can't hear my modem dial
I can't log in to the "My Account" page
I can't obtain a stable connection with BlueLight Internet
I can't view Web pages
Remote Access - The connection has failed
My computer 'Freezes' (Locks Up) when I use BlueLight Internet
Proxy server problems - (
Internet Explorer
) and (
Netscape
)
The application BlueLight Internet has unexpectedly quit
Unable to Contact BlueLight Internet Server
Click on one of the topics that covers your issue
:
Browsing
- Problems browsing the Web
Connection
- Issues dealing with getting online
Email
- Problems sending / receiving email
BlueLight Internet Companion
- Problems installing, starting or uninstalling the BlueLight Internet
Error Messages: Complete Listing
For a complete listing of errors messages,
click here
.
NGCV