Help Center Home

 Billing History &
       Account Info

 My Password

 Update My Payment Info

 Update My Address

 Billing Questions

 Access Numbers

 Connection Issues

 Email Questions

 Get Bluelight Software


 Contact Us

Select a different
Operating System

Common Errors / Solutions

Errors / Solutions by Category
BrowsingConnectionEmailBlueLight Internet Companion

Top Mac OS-9 Issues

  • Connection Failed - The memberID or password you have entered is incorrect

    Complete Alphabetical Listing
    Can I hide or minimize the Platinum Toolbar?
    Can I use Remote Access to connect to BlueLight Internet?
    Can I use pulse dialing?
    Connection Failed - The memberID or password you have entered is incorrect
    Connection Failed - Unable to contact our network
    Connection Failure - Could not connect using any of the specified numbers
    Error 20 - Unable to obtain a stable connection
    Error 553: Domain is not in my list of RCTP Hosts
    Error 602: Port Already Open
    Error 629: Port disconnected by the remote computer
    Error 645: Internal Authentication Error
    Error 650: Server not Responding
    Error 666: Device not Ready
    Error 676: The line is busy
    Error 678 / 718: Remote modem not responding / Remote timeout
    Error 680: There is no dial tone
    Error 691: Username - Password Invalid
    Error 731 - PPP connection failed
    Error - Failed Connecting to Server
    Graphics or Webpages Do Not Display Properly
    I can't complete my profile
    I can't hear my modem dial
    I can't log in to the "My Account" page
    I can't obtain a stable connection with BlueLight Internet
    I can't view Web pages
    Remote Access - The connection has failed
    My computer 'Freezes' (Locks Up) when I use BlueLight Internet
    Proxy server problems - (Internet Explorer) and (Netscape)
    The application BlueLight Internet has unexpectedly quit
    Unable to Contact BlueLight Internet Server

    Click on one of the topics that covers your issue:

    Error Messages: Complete Listing
        For a complete listing of errors messages, click here.