Common Macintosh Errors / Solutions

Error 645: Internal Authentication Error

This page applies to Mac OS 9 users only.

If you are getting an error that says "Internal Authentication Error," try the following:

A. Check your network settings

1. Go to the Apple Menu, select Control Panels, and choose TCP / IP.
2. Make sure Connect via: is set to PPP.

3. Make sure that Configure: is set to Using PPP Server.
4. Go to the File menu and select Quit. If you are asked to save your changes, click Yes.

B. Try a different access number.

Your connection may have been dropped due to technical difficulties with the access number you are using. Try connecting to BlueLight Internet again. If the problem persists, try using another access number in your area. For instructions on how to change your access number, please click here .

Please check with your telephone company to confirm that under your calling plan the chosen access numbers will not result in additional charges. You are solely responsible for all telephone charges related to accessing our services and BlueLight Internet will not reimburse you for any such charges, including long distance or toll charges.

If you still receive this error message, please send a Personal Assistance Ticket to our support department so we can try to troubleshoot your issue more fully.