Common Connection Errors / Solutions

Error 619/628: The port is/was disconnected

There may be several causes for this error.To resolve the issue follow the steps below:

A. Restart computer

Try shutting down and unplugging the computer for 1 minute. Restart the computer and try to connect to BlueLight Internet again.

Note:If you have an external modem with a separate power cord, once the computer is shut down, unplug the modem power for 1 minute, plug the modem back in, then turn on the modem and restart the computer before attempting to dial again.

C. Verify modem settings.

1. Go to the Apple menu, select Control Panel and choose Modem.
2. In the Modem window, choose your modem from dropdown menu (Such as Apple Internal 56K Modem.)
3. Change the Sound and Dialing preferences as needed.
4. Make sure the box next to Ignore dial tone is NOT checked.
5. Go to the File menu and select Quit. If you are asked to save your changes, click Yes.