Help Center Home

 Billing History &
       Account Info
 

 My Password

 Update My Payment Info

 Update My Address

 Billing Questions

 Access Numbers

 Connection Issues

 Email Questions

 Get Bluelight Software

 Safety/Security

 Contact Us

 
Select a different
Operating System

Common Connection Errors / Solutions

Error 619/628: The port is/was disconnected

There may be several causes for this error.To resolve the issue follow the steps below:

Possible Solutions
A. Restart computer
C. Verify modem settings


A. Restart computer

Try shutting down and unplugging the computer for 1 minute. Restart the computer and try to connect to BlueLight Internet again.

Note:If you have an external modem with a separate power cord, once the computer is shut down, unplug the modem power for 1 minute, plug the modem back in, then turn on the modem and restart the computer before attempting to dial again.


C. Verify modem settings.

  1. Go to the Apple menu, select Control Panel and choose Modem.
  2. In the Modem window, choose your modem from dropdown menu (Such as Apple Internal 56K Modem.)
  3. Change the Sound and Dialing preferences as needed.
  4. Make sure the box next to Ignore dial tone is NOT checked.
  5. Go to the File menu and select Quit. If you are asked to save your changes, click Yes.



 
NGCV