Error - Page cannot be displayed

There can be several reasons Web pages are unavailable. If you can't access a Web page, please try the following troubleshooting steps.

A. Reset your Internet Explorer properties

Internet Explorer 7.x Users:

1. Open Internet Explorer, click on Tools and select Internet Options.
2. Select the General tab and click Delete.
3. Click Delete files.
4. Select the Delete all offline content check box in the Delete Files screen, then click OK.
5. Click Delete history then click OK.
6. Click Close.
7. Click the Connections tab. Make sure that Always dial my default connection is selected.
8. Select BlueLight Internet from the Dial-up and Virtual Private Network settings list and click Set Default.
9. Click LAN Settings and make sure that the Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections) check box is cleared, then click OK.
10. Click the Advanced tab, and click Reset all Defaults.
11. Click Reset all Defaults again in the Internet Explorer Default Settings window.
    Note:If asked to close all open windows or programs, be sure to click OK in Internet Explorer Please make sure that you save all your work in the other programs before you close them.
12. Click Close.
13. Click OK to restart Internet Explorer, then click Tools and select Internet Options.
14. Click the Settings button under Browsing, then clear the Show friendly HTTP error messages check box.
15. Click OK.

Internet Explorer 6.x and 5.x Users:

1. Open Internet Explorer, click on Tools and select Internet Options.
2. Select the General tab, and click on Delete Files under Temporary Internet files.
3. Select the Delete all offline content check box and click OK.
4. Under History, click Clear History, then click OK.
5. Click the Connections tab. Make sure that Always dial my default connection is selected.
6. In the Dial-up settings list, select BlueLight Internet and click Set Default.
   Note: For Internet Explorer 6.x the option would be Dial-up and Virtual Private Network settings.
7. Click LAN Settings. On the Local Area Network (LAN) Settings screen that appears, make sure that the Use a proxy server check box is cleared and click OK.
   Note: For Internet Explorer 6.x the option would be Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections).
8. Click the Advanced tab, and click Restore Defaults.
9. In the Settings list, under Browsing, clear the Show friendly HTTP error messages check box.
10. Click OK.

B. Repair Internet Explorer 5.0

1. Click the Windows Start button, point to Settings, and click Control Panel.
2. In the window that appears, double-click Add/Remove Programs.
3. On the Add/Remove Programs Properties screen, click the Install/Uninstall tab.
4. From the list of installed programs, select Microsoft Internet Explorer.
5. Click Add/Remove.
6. Click Repair Internet Explorer and click OK.
7. Click Yes to start the repair.
8. Restart your computer.

C. Try a different access number

Click here for instructions on how to change your access number.

D. Uninstall and Reinstall Dial-Up Networking

To uninstall Dial-Up Networking:

1. Exit BlueLight Internet and any other programs that may be running.
2. Click the Windows Start button, point to Settings, and click Control Panel.
3. In the Control Panel window, double-click Add/Remove Programs.
4. On the Add/Remove Programs Properties screen, click the Windows Setup tab.
5. In the Components list, double-click Communications.
6. The Communications screen will appear. Clear the Dial-Up Networking check box and click OK.
7. On the Add/Remove Programs Properties screen, click OK. Dial-Up Networking is uninstalled.
8. After uninstallation is complete, restart your computer and reinstall Dial-Up Networking.

To reinstall Dial-Up Networking:

1. Please make sure your Windows installation files (on disk, CD-ROM, or backed up on your computer) are available.
2. Exit BlueLight Internet and any other programs that may be running.
3. Click the Windows Start button, point to Settings, and click Control Panel.
4. In the Control Panel window, double-click Add/Remove Programs.
5. On the Add/Remove Programs Properties screen, click the Windows Setup tab.
6. In the Components list, double-click Communications.
7. Select the Dial-Up Networking check box and click OK.
8. On the Add/Remove Programs Properties screen, click OK.
9. If the Windows installation files are on your computer, installation will begin. If they are not, you will be prompted to insert your Windows installation disk or CD-ROM. Insert the disk or CD-ROM into the appropriate drive and click OK. Installation will begin.
10. After installation is complete, restart your computer. You must restart your computer for the new settings to take effect.