Common Browsing Errors / Solutions

The NetZero HiSpeed software is already running.

This problem generally occurs if NetZero HiSpeed didn't exit properly when you disconnected from BlueLight Internet, and you then reconnected to BlueLight Internet prior to rebooting. Rebooting your computer should resolve this issue.

If this problem persists, however, one of the NetZero HiSpeed files may have become corrupted. In this case, reinstalling the NetZero HiSpeed software should resolve the problem.

1. Download a new copy of the NetZero HiSpeed software by clicking here.

Make sure you download OPTION 2. This download contains everything you need to get online and enjoy high-speed surfing over your dial-up connection.

2. Choose the option to Save the incoming file. You will be asked to choose a directory. From the Save in drop-down menu, select Desktop so that the download file will be easy to locate.
3. Once the download is complete, disconnect from BlueLight Internet. A NetZero HiSpeed setup icon will appear on your desktop. Double-click on the setup icon to reinstall NetZero HiSpeed.