Common Connection Errors / Solutions

You have exceeded the timeframe to download the full version of the BlueLight Internet software

If you're receiving this error message, there may be a problem with the automatic update program that runs in the background during your BlueLight Internet session.

To fix this problem, you can either attempt to manually install the full version of BlueLight Internet (which should already be on your computer) or uninstall and reinstall the two-minute download version of the BlueLight Internet software. This can happen when the required files have been downloaded and are ready to be installed

1. Manually install the full version of BlueLight Internet
   
   
   1. Click on the Windows Start button, point to Find (or Search) and select Files or Folders.
   2. In the Named field, type BLQSSetup.exe
   3. Ensure that the Look in field indicates My Computer.
   4. Click on the Find now button.
   5. You may find more than one BLQSSetup.exe file. Look for the BLQSSetup.exe found in the staging subfolder of your BlueLight Internet directory (usually C:\Program Files\BlueLight Internet). Double-click this file to run the installation program.

If the problem persists, you may need to uninstall and reinstall BlueLight Internet.

2. Uninstall and reinstall BlueLight Internet.

   You should first download a copy of the BlueLight Internet install program before you uninstall BlueLight Internet from your computer.

   Download BlueLight Internet

   1. Download the latest version of BlueLight Internet by clicking on the link below:

      http://www.mybluelight.com/s/download

   2. Enter your Member ID and password, then click on the Submit button.
   3. Select the Full Download, then click on the red Download button.
   4. On the File Download window, click OK.
   5. You will be asked to choose a directory. From the drop down menu, select Desktop so that the download file will be easy to locate.
   6. Once the download is complete, disconnect from BlueLight Internet.

   Uninstall your current version of BlueLight Internet

   Note: Before proceeding, write down your BlueLight Internet Member ID and password for future reference.

   1. Click on the Windows Start button, point to Settings and select Control Panel.
   2. Double-click the Add/Remove Programs icon.
   3. Click once on BlueLight Internet to highlight it and click on the Add/Remove button.
   4. Click OK then OK again and close the Control Panel.
   5. Click on the Windows Start button, point to Programs and select Windows Explorer.
   6. Double-click the Program Files folder in the left-side window.
   7. If you see a BlueLight Internet folder, highlight it and press the Delete key on your keyboard to remove it.

      NOTE: If a BlueLight Internet folder does not exist, you can skip to step 1.

   8. Close Windows Explorer.
   9. Double-click the My Computer icon on your desktop.
   10. Double-click the Dial-Up Networking icon.
   11. Click once on the BlueLight Internet icon to highlight it and press the Delete key on your keyboard to remove it.
   12. Restart the computer, and then reinstall the latest version of BlueLight Internet.

   Install the latest version of BlueLight Internet

   1. If you have a BlueLight Internet CD, insert it into your computer and skip to step 3. If you downloaded BluelightSetup.exe from the Internet, find the location where you saved your BluelightSetup.exe file. (Your desktop - if you chose this location in Step e above. If you can't find the file then follow the steps below.)
   2. Double-click the BluelightSetup.exe file.
   3. Follow the on-screen installation instructions.
   4. Your BlueLight Internet upgrade is now complete.

   To locate the downloaded BlueLight Internet file:

   1. Click on the Windows Start button, point to Find and select Files or Folders.
   2. In the Named field, type: BLQSSetup.exe
   3. Ensure that the Look in field indicates My Computer.
   4. Click on the Find now button.
   5. When the BLQSSetup.exe file is found, double-click on it to run the installation program.