Why do I have to set up my dialing options and access numbers whenever I try to get or send mail? (Juno 5.0)

This problem indicates that you may have downloaded a damaged access number file. You can easily fix this problem by finding the damaged file on your computer, deleting it, and then updating your access number list to get a new, undamaged access number file. If you delete the damaged access number file and still have the same problem, you will need to delete some additional files (dialprof.nv and pop.nv) that contain other access number information.

To find the damaged access number file on your computer:

1. Close Juno.
2. Locate your USERxxxx folder:
   
   
   • On the taskbar, click the Start button, point to Programs, point to Juno, and then click Juno System Information.
     
     
   • A text file will appear that contains information about your computer's resources and files that Juno needs to function. Scroll to the section labeled [Juno Users]. This section contains the name and location of the USERxxxx folders for each Juno account on your computer and will look like this:
     
     [Juno Users]
     username1=C:\Program Files\Juno\USER0000
     username2=C:\Program Files\Juno\USER0001
     username3=C:\Program Files\Juno\USER0002
     
     
   • In this section, find the line of text that contains the user name for the account whose Address Book you want to back up. For example, the line could look like this: yourusername=C:\Program Files\Juno\USER0002. In this example, your USERxxxx folder name is USER0002 and it is located in the Juno subfolder of the Program Files folder on your computer.
     
     
   • Write the location of your USERxxxx folder (which is the text after the equal sign) on a piece of paper. So, for the above example, you would write C:\Program Files\Juno\USER0002.
     
     
3. Use My Computer or Windows Explorer to locate your USERxxxx folder on your computer. If you need to, refer to the location you previously wrote down.
   
   
4. Open your USERxxxx folder. In your USERxxxx folder is a folder called get.
   
   
5. Open the get folder. In the get folder there should be a file that ends with the extension .ddx. If you see this file, delete it. Please note, you may need to change the folder view to see all files and their extensions. To do this, go to the Options menu and select View, click the View tab, and under Hidden files, click Show all files.

Now update your access number list to download a new and undamaged access number list and select new access numbers.

To update and change access numbers in Juno 2.0 or later:

1. Go to the Connection menu and select Access Number Setup and Selection.
2. Click Next on each of the dialing set up screens until you get to the Update Numbers screen.
3. On the Update Numbers screen, click Get New Access Number List. Juno dials a toll-free number to connect to its central computers and then downloads an up-to-date list of access numbers.
4. After Juno has downloaded the latest access number list, click Next to select your new access numbers.

If you still have the same problem, you will have to delete additional files (dialprof.nv and pop.nv) on your computer that contain access number information.

To delete the additional files (dialprof.nv and pop.nv):

1. Close Juno.
2. Locate the folder where you installed Juno. For example, if you installed Juno in C:\Program Files\Juno, use My Computer or Windows Explorer to get there.
3. Open the folder where you installed Juno. In this folder is a folder called lib.
4. Open the lib folder. In the lib folder there are two files called dialprof.nv and pop.nv. Delete these files.
5. Start Juno and update your access number list again.

Other questions about access numbers:

• Is there a local access number in my area?
• Why can't I connect to my access number?
• If I don't have a local number, will I be charged for connecting to BlueLight Internet?
• How can I request that local access numbers be offered in my area?
• What do I do if I don't have a local access number in my area?
• How do I change my access numbers in the BlueLight Internet software?
• I use my computer from more than one location. How do I set up a different dialing profile for each location?
• Which BlueLight Internet access numbers have 56K capabilities?
• What do I do if an access number I've used before is now missing?
• What do I do if an access number is listed on BlueLight Internet's access number Web site but does not appear in my BlueLight Internet access numbers list?
• How do I make BlueLight Internet dial the area code and/or "1" before an access number?
• How do I enable or disable call waiting?