Problems connecting to an access number

If you are having trouble connecting to an access number, it can be for many different reasons. It may have to do with your computer or modem, or with the BlueLight Internet network of access numbers.

Here are some general steps to try out if you are unable to find a more specific troubleshooting document:

1. Make sure that no other communications software is in use. Be especially careful to disable any fax or voice mail programs on your computer. If you are unsure how to do this, please consult the manual that came with your computer or with your communications software.
   
   
2. If you have an external modem, check that the your modem is on and that it is connected to the phone jack and the computer. Reset the modem, either by turning it off and then on again or by restarting your computer (if it is an internal modem).
   
   
3. If your modem is external, you may have a faulty modem cable. Cables designed for use with modems support "hardware flow control." If you suspect that your modem cable is faulty or incorrectly wired, try replacing it at your local computer store.
   
   
4. Make sure your access numbers are set up correctly.
   
   
5. If you can dial out, but your connection times out repeatedly, you may need to change your access numbers.

Other questions about access numbers:

• Is there a local access number in my area?
• Why can't I connect to my access number?
• If I don't have a local number, will I be charged for connecting to BlueLight Internet?
• How can I request that local access numbers be offered in my area?
• What do I do if I don't have a local access number in my area?
• How do I change my access numbers in the BlueLight Internet software?
• I use my computer from more than one location. How do I set up a different dialing profile for each location?
• Which BlueLight Internet access numbers have 56K capabilities?
• What do I do if an access number I've used before is now missing?
• What do I do if an access number is listed on BlueLight Internet's access number Web site but does not appear in my BlueLight Internet access numbers list?
• How do I make BlueLight Internet dial the area code and/or "1" before an access number?
• How do I enable or disable call waiting?